Frequently Asked Questions


General - Frequently Asked Questions

My Private Eye® is the market leader in case management software for professional private investigators and process servers. Our subscription-based service provides users with the necessary tools to manage their caseload with relative ease.

The My Private Eye® software enables you to quickly log data, trade jobs with other investigators and process servers, create reports and control your accounting. It is a unique program that will assist you to streamline costs and increase productivity.

A signature block is an image of your signature that has been uploaded for future use by the subscriber and/or private investigator. It is used on affidavits of service, P.I. reports and enables the user to submit a signed electronic version of the affidavit of service or P.I. report directly to a client via e-mail attachment.
You get an unlimited amount of signatures for your signature block. These are included with your subscription.
The data is uploaded instantaneously. There is no wait time and the data can be modified by the subscriber at any time during their subscription period.
During the registration process you will be able to create a username and password to be utilized as your log-in credentials. It is your responsibility to secure such passwords and account information. My Private Eye® does strive to protect your data and we use security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. To illustrate, we store the personal information you provide on computer systems which are in controlled facilities. The number of employees that have physical access to these computer systems is limited. When we transmit highly confidential information (such as credit card number or password) via the internet, we protect it through the usage of encryption, such as the Secure Socket Layer (SSL) protocol.
After an account is terminated, the data is stored on our server(s) for a period of (30) thirty days. This gives the subscriber an opportunity to activate the account again and retrieve the data.
Yes. A subscriber at any level has the option of uploading customized logos to their version of My Private Eye®. However, there are size restrictions in place.
Yes. A subscriber at any level has the option of uploading photographs to their version of My Private Eye®. However, there are size restrictions in place.

Packages - Frequently Asked Questions

There are three levels of service currently available to subscribers. They are as follows:
  • Flat Fee Per Month
  • 1 TB of Storage Space Included (Fees Apply After Exceeding 1 TB)
  • Unlimited Jobs and Unlimited Users
  • State-Specific Affidavits: California, Colorado, New York, New Jersey, Washington, Hawaii and Florida
  • Electronic Transmission of Data/Files in REAL Time
  • Client Order Center for New Jobs
  • Real Time Notification of Pending orders
  • Upload Photos/Legal Documents and Attach Them to a Job
  • Electronically Trade Jobs with Other Process Servers Around the World
  • E-mail Messages to Individual Process Servers and/or Clients
  • Process Server Secure Login to Close Jobs From The Field
  • GPS Coordinates Can be Placed onto Your Affidavits
  • Free Electronic Signature Downloads for Your Process Servers
  • E-mail SIGNED Affidavits, Invoices, and Statements to Your Clients
  • Client Login with Ability to Print SIGNED Affidavits and Transmit New Jobs
  • Automatic Notifications Sent to Your Process Servers the Moment a New Job is Assigned to Them
  • Billing Module: Accounts Receivable & Payables
  • 30/60/90 Day Accounts Receivable Past Due Tracking
  • Client Payment via Credit Debit Cards
  • Monthly & Annual Revenue History
  • Library with URl Links to Your Favorite Websites
  • Import Your Customized Logo to Report and Invoice Forms
  • Flat Fee Per Month
  • 1 TB of Storage Space Included (Fees Apply After Exceeding 1 TB)
  • Unlimited Jobs and Unlimited Users
  • Electronic Transmission of Data/Files in REAL Time
  • Client Order Center for New Jobs
  • Real Time Notification of Pending orders
  • Upload Photos/Legal Documents and Attach Them to a Job
  • Electronically Trade jobs with Other Investigators Around the World
  • E-mail Messages to Individual Investigators and/or Clients
  • Investigator Secure Login to Close Jobs From The Field
  • Free Electronic Signature Downloads for Your Investigators
  • E-mail SIGNED Affidavits, Invoices, and Statements to Your Clients
  • Client Login with Ability to Print SIGNED Reports and Transmit New Jobs
  • Automatic Notifications Sent to Your Investigators the Moment a New Job is Assigned to Them
  • Billing Module: Accounts Receivable & Payables
  • 30/60/90 Day Accounts Receivable Past Due Tracking
  • Client Payment via Credit Debit Cards
  • Monthly & Annual Revenue History
  • Library with URl Links to Your Favorite Websites
  • Import Your Customized Logo to Report and Expense Forms
  • Have More Than One Company? Access All of Them with One Master LogIn and Manage Each Company from One Central Location
  • Two Programs in One - Private Detective and Process Server Software Combined.
  • All of the Functionality Included in the PSC and P.I. Levels
  • Flat Fee per Month
  • 1 TB of Storage Space Included (Fees Apply After Exceeding 1 TB)
  • Total Mobile Office for Both of Your Businesses
  • Electronic Paperless Office Environment